Refund policy

You have 14 days from the day you receive your order to withdraw from the purchase, for any reason and without giving a justification. This is your right of withdrawal under the EU Consumer Rights Directive and Spanish consumer law.

Condition of returned items
Items should be unworn, unwashed, with all tags attached and in their original packaging. You may try an item on as you would in a shop. If an item comes back with signs of use beyond that (worn, washed, damaged, tags removed, marks or scent), we may reduce the refund by the resulting loss in value, as permitted by law.

How to start a return
The easiest way is from your account: log in at account.prasbrand.com, open the relevant order and choose "Request return", then select the item(s) you wish to return. You can also simply email us at info.prasbrand@gmail.com within 14 days of receiving your order, stating your order number and the item(s). Either way, once you have let us know, you have a further 14 days to send the item back. Please wait for our confirmation with return instructions before sending anything.

Return address
PRAS — Boris Pokrovskiy
Carrer Au del Paradis, 12
17246 Santa Cristina d'Aro, Girona, Spain

Return shipping
Return shipping is arranged and paid for by the customer. We recommend using a tracked service: until the parcel reaches us, it remains your responsibility. If an item arrived faulty or we sent the wrong one, we cover the return cost.

Refunds
We will refund you to your original payment method within 14 days of receiving the returned item, or of receiving proof that you have sent it, whichever is earlier. Your bank may need a few additional days to show the funds.

Faulty or incorrect items
Please check your order on arrival. If an item is damaged, defective or not what you ordered, write to info.prasbrand@gmail.com as soon as possible and attach photographs. We will arrange a replacement or a full refund, and we cover the return shipping. This does not limit your statutory guarantee rights under Spanish and EU law.

Exchanges
If you need a different size or colour, write to us: where the item is in stock we will arrange an exchange. You send the original item back at your cost; we ship the replacement free of charge. If the size or colour you need is not available, return the item and place a new order.

Sale items
Reduced-price items can be returned on the same terms as full-price items.