Shipping policy

Shipping is free on every order, to every country we deliver to. The price you see is the price you pay: nothing is added at checkout.

Where we ship
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

Every destination is inside the European Union, so there are no customs duties or import charges to pay on delivery.

In Cyprus we deliver only to addresses in the areas under the effective control of the Government of the Republic of Cyprus. The northern part of the island lies outside the international postal network, so we cannot deliver there. If an order is placed for an address in that area, we will contact you and refund it in full.

Processing and delivery times
We prepare each order in our studio within 1–3 business days. Once dispatched, delivery usually takes 2–4 business days within Spain and 5–10 business days to other countries.

Delivery times are estimates provided by the carrier, not a guarantee. Once a parcel is handed over, its progress is outside our control, and delays of several days can occur, in particular around public holidays, in December and January, and during postal strikes. Please allow the full estimated period, plus a few days, before contacting us. If your parcel has not arrived within 30 days of dispatch, you may cancel the order and we will refund you in full.

Carrier
We ship with Correos or a courier service (GLS, FedEx), depending on the destination. Outside Spain, postal parcels are handed over to the national postal service of your country for the final leg.

Tracking
You will receive a tracking link by email as soon as your parcel is dispatched.

Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange a new delivery; the cost of resending is payable by the customer.

Delayed or missing parcels
If your parcel is delayed, damaged or has not arrived, write to info.prasbrand@gmail.com with your order number. We will open an investigation with the carrier and keep you informed.